MobiCity Forums/MobiCity Australia/Frequently Asked Questions

Item Stock Status

posted this on March 2, 2011, 4:39 PM

Most items listed on our website are in stock and ready for fulfilment. When the order is shipped, you will be notified by email. After your item is shipped, please allow another 1-3 business days for metro delivery or 2-5 days for delivery to more regional areas.

While the majority of our stock in the warehouse ready to ship immediately, some items are not yet released or in secondary warehouses and may take a little longer. Below is a break down of the different status and more information related to availability and delivery. Updates are performed thrice a week.

  • Currently Stocked Item / In Stock, Fast Shipping
    Stock is located within the main warehouse and ready for shipping, or available same day from supplier. There is a good chance that the order can be sent to the warehouse for processing that day if the order arrives and is verified before 11am. Please contact us to expedite the verification process if ordering near order cut off time.
  • In Stock, Ships 5-7 days
    On order or located in a secondary warehouse, these items take 5 to 7 days to be dispatched. Once shipped tracking details will be emailed as per normal.
  • Pre Order
    These items have been confirmed with a supplier and are not far away. Prices are relatively accurate and will be locked in prior to shipping. In most cases the price will remain the same or become cheaper before being shipped. If the price drops you will be offered a refund or a credit of the difference; whatever you prefer. If the price increases you will be given the option to pay the difference, cancel for a full refund or use the credit towards a different handset.
    Please note that release date information provided by manufacturer's and suppliers is subject to change. Should updated information be provided we will notify pre-order customers of the new details by email. Pre-orders can be changed or cancelled at any time prior to shipment.
  • Out of stock
    While waiting for new supplies to arrive in our warehouse you can place a back-order to ensure fast shipping as soon as it comes back in. You will be notified daily of the status and sent tracking information as soon as it ships. The price is locked in however you retain the right to cancel or change your order at any time.
  • Rumoured, Unconfirmed or Coming Soon
    These devices have not yet been officially announced, released to the market for sale or stocked with a known supplier. Accordingly they are not yet ready for sale and cannot be ordered. The listing exists purely for informational purposes.
  • Discontinued
    These items are left on the site for informational purposes but are not available as they are no longer in production or obtainable from our suppliers.
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